Refunds & cancellation

1. About this policy

This policy explains how cancellations and refunds work for Thera VR subscriptions bought from Thera VR Inc. ("Thera VR," "we," "us" or "our"). It forms part of our terms of service. The plan, price and trial details shown when you buy also apply.

2. Free trials

If a plan includes a free trial, its length and terms are shown before you buy. If the trial needs a payment method, you won't be charged until it ends. Unless you cancel before the trial ends, your paid subscription starts automatically and you'll be charged the plan price. Free trials are limited to one per person or practice unless we say otherwise.

3. Billing and renewal

Subscriptions are billed in advance for each billing period, for example monthly, and renew automatically at the then-current price until you cancel. We'll tell you before a price change affects your subscription.

4. How to cancel

You can cancel at any time through the billing link in your receipt emails, where one is provided, or by emailing support@theravr.health from the email address on your account. Cancellation takes effect at the end of your current billing period. You keep access until then, and you won't be charged again.

5. Refunds

Except where the law requires otherwise, payments are non-refundable, and we don't give refunds or credits for partial billing periods, unused time or periods when you didn't use the Services. If you cancel during a free trial, you won't be charged.

If you believe you were charged in error, for example a duplicate charge or a charge after you cancelled, contact us within 30 days of the charge and we'll look into it. If we confirm an error, we'll refund the incorrect amount to your original payment method.

Any refund we choose to give outside this policy is at our discretion and doesn't oblige us to give others.

6. Headsets and other hardware

Thera VR doesn't sell headsets. Hardware such as a Meta Quest headset is bought from its maker or a retailer, and returns or refunds for it are handled under that seller's policies.

7. Problems with a charge

If something looks wrong with a charge, please contact us first so we can help. If a valid charge is disputed with your bank, we may pause access to the Services while the dispute is open.

8. Contact us

Billing questions? Email support@theravr.health. Please include the email address you used to buy and the date of the charge, and never send full card numbers.